Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your device when you visit our esports coaching platform. These files contain information that helps us provide you with a better, more personalized experience while using our services. Cookies allow us to remember your preferences, keep you logged in, and understand how you interact with our coaching platform for games like CS:GO, League of Legends, Valorant, Dota 2, and Fortnite.

2. Types of Cookies We Use

We use several types of cookies to enhance your experience on our platform. Essential cookies are necessary for the basic functionality of our website, including user authentication, session management, and secure payment processing. Performance cookies help us understand how visitors interact with our coaching platform by collecting anonymous information about page visits, session duration, and user behavior patterns.

Functional cookies enable enhanced features such as remembering your preferred coaches, game selections, and language settings. These cookies make your coaching experience more convenient by maintaining your preferences across sessions. Marketing cookies are used to deliver relevant advertisements and track the effectiveness of our promotional campaigns across different platforms and social media channels.

3. How We Use Cookies

Our coaching platform uses cookies for various purposes to improve your overall experience. We use them to maintain your login session, ensuring you don't have to re-enter your credentials every time you navigate between pages or return to our site. Cookies help us remember your game preferences, favorite coaches, and recently viewed coaching sessions, making it easier for you to find relevant content.

We also use cookies to analyze website performance and user behavior, which helps us optimize our platform and develop new features that better serve our gaming community. This includes tracking which coaching services are most popular, identifying areas where users might be experiencing difficulties, and understanding how different features are being utilized across our various game categories.

4. Third-Party Cookies

Our platform may use third-party cookies from trusted partners to enhance your experience and provide additional functionality. These include analytics services like Google Analytics, which help us understand user behavior and improve our services. Payment processors use cookies to ensure secure transaction processing when you purchase coaching sessions or subscribe to our services.

Social media platforms may place cookies when you interact with social sharing buttons or embedded content from platforms like YouTube, Twitch, or Discord. These cookies are governed by the respective privacy policies of those third-party services. We carefully select our third-party partners and ensure they meet our standards for data protection and user privacy.

5. Cookie Categories and Duration

Session cookies are temporary and are automatically deleted when you close your browser. These are essential for maintaining your login status and ensuring smooth navigation throughout your coaching session booking process. Persistent cookies remain on your device for a specified period or until you manually delete them, allowing us to remember your preferences and provide a consistent experience across multiple visits.

First-party cookies are set directly by our coaching platform and are used for core functionality, user preferences, and site analytics. Third-party cookies are set by external services we integrate with, such as payment processors, analytics providers, and social media platforms. We regularly review and update our cookie usage to ensure we only collect necessary information for providing and improving our coaching services.

6. Managing Your Cookie Preferences

You have control over how cookies are used on our platform. Most web browsers allow you to manage cookie settings through their preferences or settings menu. You can choose to block all cookies, accept only first-party cookies, or receive notifications when cookies are being set. However, please note that disabling certain cookies may affect the functionality of our coaching platform and limit your ability to use some features.

We provide a cookie consent banner when you first visit our site, allowing you to accept or customize your cookie preferences. You can modify these preferences at any time through the cookie settings link in our website footer. For specific instructions on managing cookies in different browsers, please refer to your browser's help documentation or support resources.

7. Data Protection and Privacy

We are committed to protecting your privacy and ensuring that any data collected through cookies is handled securely and in accordance with applicable data protection laws. Personal information collected through cookies is processed according to our Privacy Policy and is used solely for the purposes outlined in this Cookie Policy. We implement appropriate technical and organizational measures to protect cookie data from unauthorized access, alteration, disclosure, or destruction.

We do not sell or share cookie data with unauthorized third parties. Any data sharing with trusted partners is done in accordance with strict data protection agreements and is limited to what is necessary for providing our coaching services. We regularly audit our cookie usage and data handling practices to ensure compliance with privacy regulations and maintain the highest standards of data protection.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will notify users through our website or via email, depending on the nature of the changes. We encourage you to review this policy periodically to stay informed about how we use cookies and protect your information.

Continued use of our esports coaching platform after any modifications to this Cookie Policy constitutes acceptance of the updated terms. If you do not agree with any changes, you may adjust your cookie settings or discontinue using our services. The most current version of this policy will always be available on our website with the date of the last update clearly indicated.

9. Contact Information

If you have any questions about this Cookie Policy, how we use cookies, or how to manage your cookie preferences, please don't hesitate to contact our support team. We are committed to transparency and will be happy to provide additional information about our cookie practices or help you configure your settings to match your preferences.

For technical assistance with cookie settings or if you experience any issues related to cookies while using our coaching platform, our technical support team is available to help. We strive to respond to all inquiries promptly and provide clear, helpful guidance on managing your cookie preferences and understanding how they impact your coaching experience.