Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, book coaching sessions, or contact our support team. This includes your name, email address, payment information, gaming usernames, and communication preferences. We also collect information about your coaching sessions, including session recordings (with your consent), performance metrics, and feedback provided by coaches. Additionally, we automatically collect certain information when you use our platform, including your IP address, browser type, device information, and usage patterns to improve our services.
2. How We Use Your Information
We use your personal information to provide and improve our esports coaching services for CS:GO, League of Legends, Valorant, Dota 2, and Fortnite. This includes matching you with appropriate coaches, processing payments, scheduling sessions, and maintaining your account. We analyze session data and performance metrics to help coaches provide better training and to develop new coaching methodologies. Your information also helps us communicate with you about your sessions, send important updates, and provide customer support when needed.
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with coaches assigned to your sessions, but only the information necessary to provide effective coaching services. We use trusted third-party service providers to help us operate our platform, process payments, and analyze data, but these providers are bound by strict confidentiality agreements. We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer or merger.
4. Data Security and Protection
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, regular security audits, and access controls limiting who can view your information. Payment information is processed through secure, PCI-compliant payment processors and is never stored on our servers. While we strive to protect your information, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted to our platform.
5. Session Recording and Monitoring
With your explicit consent, we may record coaching sessions for quality assurance, training purposes, and to help coaches provide better feedback. These recordings are stored securely and are only accessible to authorized personnel and your assigned coach. You can opt out of session recording at any time without affecting your access to coaching services. Recorded sessions are automatically deleted after 90 days unless you specifically request to keep them for your personal review and improvement.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site usage patterns. These technologies help us understand which features are most popular, optimize our platform performance, and provide personalized coaching recommendations. You can control cookie settings through your browser preferences, though disabling certain cookies may limit some functionality of our platform. We also use analytics tools to track user interactions and improve our services.
7. Your Privacy Rights and Choices
You have several rights regarding your personal information, including the right to access, update, or delete your account data at any time through your user dashboard. You can also request a copy of all personal information we hold about you, opt out of marketing communications, and withdraw consent for session recordings. If you wish to permanently delete your account, we will remove your personal information from our active systems, though some data may be retained for legal or legitimate business purposes as permitted by law.
8. Children's Privacy
Our services are designed for users aged 13 and older. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are between 13 and 18 years old, you must have parental permission to use our coaching services. Parents and guardians can contact us to review, update, or delete their child's information. If we become aware that we have inadvertently collected information from a child under 13 without proper consent, we will promptly delete such information from our systems.
9. International Data Transfers
Our esports coaching platform serves users globally, and your information may be transferred to and processed in countries other than your own. We ensure that all international data transfers comply with applicable privacy laws and regulations. When transferring data outside your jurisdiction, we implement appropriate safeguards such as standard contractual clauses or adequacy decisions to protect your privacy rights. Our coaches and service providers in different countries are bound by the same privacy standards outlined in this policy.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will notify you through email or by posting a prominent notice on our platform. We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our coaching services after any updates constitutes acceptance of the revised Privacy Policy.
11. Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our privacy team. We are committed to addressing your privacy concerns promptly and transparently. For urgent privacy matters or data breach notifications, please use our priority contact channels. We will respond to all privacy-related inquiries within 30 days and work with you to resolve any issues regarding your personal information.
Last Updated:
January 2025
By using our esports coaching platform, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy.